Delivery Information

Working Days

Our standard operating days for shipping are Monday to Friday, excluding public holidays.

Same-Day Dispatch

Orders placed before 2 PM on working days are eligible for same-day dispatch. Orders placed after 2 PM, or on weekends and public holidays, will be processed and dispatched on the next working day.

Please note that placing an order before 2 PM means your order will be dispatched the same working day. Delivery times begin after your order has been dispatched.

UK Shipping Methods and Delivery Times

Free Standard Delivery – FREE
Available on UK orders over £10. Estimated delivery within 2–4 working days.

Royal Mail Standard Delivery – £3.99
Available on UK orders under £10. Estimated delivery within 3–5 working days.

Next Day DPD Delivery – £6.99
Available for orders placed before 2 PM on working days. Estimated delivery within 1–2 working days.

Please note that if the delivery driver attempts to deliver your package but is unable to do so, for example due to unavailability at the delivery address, the delivery cost will not be refunded.

European Union Delivery

Standard International Delivery – £14.99–£28.99

Delivery is available to selected European Union countries for orders weighing up to 3.7kg. Estimated delivery time is 2–11 business days, depending on the delivery location and selected shipping service.

Worldwide Delivery

Standard International Delivery – £28.99–£51.99

Delivery is available to selected international destinations for orders weighing up to 4.5kg. Estimated delivery time is 3–17 business days, depending on the delivery location and selected shipping service.

Parcel Weight Limits and Split Shipments

International parcel weight limits vary depending on the destination and shipping service available.

For some international orders, if your total order weight exceeds the maximum permitted parcel weight, your order may be sent in multiple packages to comply with postal regulations and ensure safe handling.

Where an order is split into multiple parcels, multiple customs clearance fees or import charges may apply. Any such charges are the responsibility of the recipient.

Tracking

Once your order is dispatched, you will receive a confirmation email with tracking information.

If you have selected and paid for DPD delivery but initially receive Royal Mail tracking information, please allow up to one hour for your shipping update to refresh with your DPD tracking details.

Customs Duties and Import Taxes

For international orders, customs duties, import taxes and clearance fees are not included in our prices or shipping charges and must be paid by the recipient where applicable.

These charges are determined by your local customs authority and are beyond our control. We recommend checking with your local customs office for more information about potential charges before placing your order.

Delivery Delays

Delivery times are estimates and may vary due to factors beyond our control, including weather conditions, courier delays, customs processing, public holidays and busy periods.

We strive to ensure that all orders reach you as quickly as possible.

Failed Deliveries and Returned Parcels

If a parcel is returned to us due to unsuccessful delivery attempts, an incorrect delivery address provided by the customer, or failure to collect the parcel, any subsequent redelivery will incur the following charges:

  • DPD: £6.99

  • Royal Mail: £3.99

If you request a refund instead of redelivery, the applicable delivery cost will be deducted from your refund where appropriate.

No Unauthorised Reselling or Drop Shipping

We do not authorise the resale or redistribution of our products on third-party platforms, including but not limited to eBay, Amazon, Walmart, Etsy or other online marketplaces, without our express written permission.

Orders suspected of being placed for the purpose of unauthorised drop shipping or reselling may be reviewed and cancelled at our discretion. This includes, but is not limited to, multiple orders placed using different recipient names and addresses under a single account or payment method.

We reserve the right to:

  • Cancel or refuse service to any customer found to be in violation of this policy.

  • Pursue legal action in cases involving misrepresentation of our brand, misuse of our intellectual property or violations of these terms.

Contact Us

If you have any questions or concerns about your order, please contact our customer service team at emily@angelhairandbeauty.com.

Thank you for shopping with Angel Hair and Beauty.