Returns Policy

Returns & Refunds

We want your shopping experience with Angel Hair & Beauty to be as straightforward as possible. Please check your order as soon as it arrives and before using any products. If there is an issue with your order, please contact us as soon as possible so we can investigate and help resolve the problem.

Our Returns Policy forms part of our Terms and Conditions of Sale and does not affect your statutory rights.

How to Arrange a Return

Please contact us before returning any items.

To arrange a return, email us at emily@angelhairandbeauty.com or contact us through our Contact Us page.

Please provide:

  • Your order number

  • The item you wish to return

  • The reason for your return

We will then provide you with a Returns Authorisation Number and instructions on how to return your item. Please do not send an item back without contacting us first, as this may delay the processing of your return.

Please package your item securely and include your details inside the parcel. We recommend obtaining a free proof of postage receipt and using a delivery service that provides suitable cover for the value of the goods.

Returned items remain your responsibility until they are received by us.

Please note: the return address may vary depending on the item and return service, so please wait for return instructions before sending your item back.

Your Right to Cancel

Under UK consumer law, you have the right to cancel your order within 14 days of receiving your goods without giving a reason.

To exercise your right to cancel, please contact us with a clear statement confirming that you wish to cancel your order.

Items being returned because they are unwanted must be:

  • Unopened

  • In their original packaging

  • In pristine condition

  • With all retail seals unbroken

You are responsible for the direct cost of returning unwanted items.

Refunds Following Cancellation

Once your cancellation has been processed, we will refund payments received from you, including the cost of standard delivery.

If you chose a delivery method more expensive than our least expensive standard delivery option, the additional delivery cost will not be refunded.

We may make a deduction from your refund if the value of the goods has been reduced as a result of unnecessary handling.

Refunds will be made using the original payment method and will be processed no later than 14 days after:

  • We receive the returned goods; or

  • You provide evidence that the goods have been returned.

Incorrect Items

If you have received an incorrect item, please accept our apologies.

Please contact us as soon as possible and provide your order details. In some cases, we may ask for photographs or further information to help us investigate and provide the quickest possible resolution.

Damaged Items

If your order arrives damaged, please accept the delivery and contact us immediately. Refusing delivery may delay the return and resolution process.

Please email us at emily@angelhairandbeauty.com or contact us through our Contact Us page. Where possible, please include photographs of the damaged item and packaging.

We will review the information and work with you to provide the best possible resolution.

Faulty Items

If you believe an item is faulty, please contact us with:

  • Your order number

  • Details of the fault

  • Photographs, where possible

We take all product faults seriously and may need to investigate the issue before offering a resolution.

You can contact us by email at emily@angelhairandbeauty.com.

Electrical Product Warranty

All electrical items include a 12-month warranty covering defects in materials and workmanship under normal use.

What the Warranty Covers

  • Faulty switches or buttons

  • Internal faults not caused by accidental damage or misuse

  • Manufacturing defects

What the Warranty Does Not Cover

  • Accidental damage, including items that have been dropped or knocked

  • Water or liquid damage, unless the product is specifically designed to be waterproof

  • Cosmetic damage, including scratches or dents

  • Damage caused by misuse

  • Damage caused by attempted repairs by a third party

Please note: A rattling noise inside a hairdryer can indicate that the item has been dropped. Damage caused by dropping or impact is considered accidental damage and is not covered by the warranty.

Will My Return Postage Be Refunded?

We will refund reasonable return postage costs where the return is required because of an error on our part, including:

  • We sent you an incorrect item

  • Your item is damaged

  • Your item is faulty, where the fault is not caused by misuse

  • You received a substitute item that you do not wish to keep

We will not refund return postage costs for unwanted items or items that are no longer required.

If an item is returned due to a reported fault or damage and no fault is found during testing, return postage will not be refunded. The cost of returning the item to you will depend on the item and will be communicated to you once testing has been completed.

If you request a replacement and the product is no longer available, we will issue a refund to the original payment method used for the order.

Failed Deliveries and Returned Parcels

If a parcel is returned to us due to unsuccessful delivery attempts or failure to collect the parcel, the following charges will apply for redelivery:

  • DPD Redelivery: £6.99

  • Royal Mail Redelivery: £3.99

If you choose a refund instead of redelivery, the applicable delivery cost will be deducted from your refund.

Please note that large items and items weighing over 2kg may be sent using DPD.

Complaints

If you are unhappy with how we have handled your return, refund or replacement, we would like the opportunity to resolve the issue.

Please contact us by email at:

emily@angelhairandbeauty.com

Or by post:

Angel Hair & Beauty Supplies
PO Box 3712
Norwich
NR7 7BY

Please note that we are a small team and email enquiries may take up to 48 hours to be processed and answered.

Cancellation Form

You may use the following form to cancel your order, although you are not required to use this exact format.

To:
Angel Hair & Beauty Supplies
PO Box 3712
Norwich
NR7 7BY

Email: emily@angelhairandbeauty.com

I hereby give notice that I cancel my contract of sale for the following goods:

Ordered on:
Order number:
Name of customer:
Customer address:

Signature of customer: (only required if submitted by post)

Date: